Support Rules

Support Platforms

These platforms will be supported for support (Waiting times are not binding and can vary):

  • Discord TicketSystem (5min-2h): https://discord.gg/Qcp85HN
  • Email (> 2h): office@evaped.cloud
  • Contact Form (> 2h): https://evaped.cloud/contact-us/
  • TeamSpeak 3/5 (Only with appointment): evaped.cloud

Support Rules

Discord and Zoho

The following rules apply for our discord server and our Zoho interface. A violation of these rules can lead to the permanent or temporary exclusion of the Discord Server or the Zoho interface. As a result, no more support is provided via this and all other platforms. This is valid until the time when the exclusion is terminated by the system or by a team member. Evaped reserves the right to change these rules.

§ 1 Naming
(1) Your name/nickname should not contain insulting, racist or national-socialist content of any kind.
(2) Violations will be punished with a ban.

§ 2 Privacy Policy
(1) Private data, such as addresses, passwords, IP addresses or other may not be handed out.
(2) A team member will never ask for your password or anything else on the Discord Server.

§ 3 Advertising
(1) Any type of advertising is prohibited.
(2) Even nicknames with such content are not allowed.
(3) Violations will be punished with a ban.

§ 4 Instructions
(1) The server team has full authority.
(2) If you do not follow the instructions of the server team you will be warned and in case of emergency you will be banned.

§ 5 Rights of the team
The team does not need to justify itself to users in terms of penalties, etc.

§ 6 Behavior
(1) Everyone always behaves properly. It is expected in the channels a decent handling.
(2) Inappropriate behavior includes any form of insult, incitement, provocation or racist/national-socialist/antisemitic behavior.
(3) Offenses are punished with kicks / bans.

§ 7 Spamming
(1) Any kind of spamming is forbidden.
(2) Violations will be punished with a ban.

E-Mail

Only e-mail to the address office@evaped.cloud will be answered. Emails can also end up in the spam folder, which is why Discord Server is better suited for support requests. Evaped reserves the right to change these rules.

§ 1 Naming
(1) Your email/header should not contain insulting, racist or national-socialist content of any kind.
(2) Emails with such content will be marked as spam and not answered.

§ 2 Privacy Policy
(1) Private data, such as addresses, passwords, IP addresses or other may not be handed out.
(2) A team member will never ask for your password or anything else on your E-Mail.

§ 3 Advertising
(1) Any type of advertising is prohibited.
(2) Emails with such content will be marked as spam and not answered.

§ 4 Behavior
(1) Everyone always behaves properly.
(2) Inappropriate behavior includes any form of insult, incitement, provocation or racist/national-socialist/antisemitic behavior.
(3) Emails with such content will be marked as spam and they are not answered.

§ 5 Spamming
(1) Any kind of spamming is forbidden.
(2) Emails with such content will be marked as spam and not answered.

TeamSpeak 3/5

Support on TeamSpeak is only available by appointment. If the Support Chanel is open, you can enter it. Whether a responsible team member is present, but can not be guaranteed. You can make an appointment via our Discord Server or via e-mail. Evaped reserves the right to change these rules.

§ 1 Naming
(1) Your nickname should not contain insulting, racist or national-socialist content of any kind.
(2) Violations will be punished with a ban.

§ 2 Privacy Policy
(1) Private data, such as addresses, passwords, IP addresses or other may not be handed out.
(2) A team member can ask for your server / mysql login data for a faster and more helpful support.

§ 3 Advertising
(1) Any type of advertising is prohibited.
(2) Even nicknames with such content are not allowed.
(3) Violations will be punished with a ban.

§ 4 Instructions
(1) The server team has full authority.
(2) If you do not follow the instructions of the server team you will be warned and in case of emergency you will be banned.

§ 5 Rights of the team
The team does not need to justify itself to users in terms of penalties, etc.

§ 6 Behavior
(1) Everyone always behaves properly. It is expected in the channels a decent handling.
(2) Inappropriate behavior includes any form of insult, incitement, provocation or racist/national-socialist/antisemitic behavior.
(3) Offenses are punished with kicks / bans.

§ 7 Spamming
(1) Any kind of spamming is forbidden.
(2) Violations will be punished with a ban.

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